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Some of our contacts have told us they are receiving emails which appear to come from staff at CVS, with invoices attached.  These are not genuine so please be careful– and if in doubt don’t open them.

We have contacted our IT support provider, and they assure us that our accounts haven’t been hacked.  What is happening is that someone is sending out messages that pretend to be from one of our email accounts, to trick the recipient into thinking the message is genuine. Pretending to be another email address is easy to do. There are various techniques to edit the ‘from’ address when sending email to look like someone else’s email.

As the emails aren’t actually coming from us, we can’t do anything to stop them. But please be aware, and delete any suspicious looking emails.

Don’t open attachments unless they are something you were expecting.  Usually, emails from us will contain a signature like the one below with our logo and charity number at the bottom. It is unlikely we would start an email ‘Dear Customer’ and if anything about the wording or tone of an email looks odd, don’t open it.

If in doubt, contact the person whose name is on the email (by emailing them directly NOT by clicking ‘reply’) to check that it is genuine, before opening it.

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