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South Derbyshire CVS Service Update 19/7/21

19 July 2021

We just wanted to update you all on where we are at CVS with opening up of our services and our expectations as government guidance changes on Monday 19th July. We are remaining cautious as per government and the Chief Medical Officer’s advice. Although masks are not legally required after the 19th July they are still part of CVS procedures. So we will be expecting all staff, volunteers and service users to continue wearing them when meeting others when a service is delivered.

Active Travel – This service is still limited and we are being careful about the number of passenger journeys drivers undertake per day. We are only doing Hospital and GP appointments at the moment as we have to prioritise the journeys for health appointments.  Drivers and Service Users are expected to still wear masks, socially distance and use hand sanitiser to keep everybody safe. We will not transport anyone with any symptoms of Covid 19 and our drivers will not drive if they have any symptoms. At least 48 hours’ notice  is required to book transport and please note we may not always be able to help. Please call 01283 219761 or e-mail

Befriending – Since March 2020 our Befriending Service has been carried out through telephone calls. We have supported so many people via the telephone and this continues. We are beginning to talk to volunteers and service users who want to resume face to face visits. This is quite a process as we have to check that this is safe for both parties and complete new risk assessments. Some volunteers, who started volunteering in the last year telephone befriending, also need to go through extra checks and training before being able to start face to face visits. This takes time and we again need to do this before permitting people to start visiting in person. Please bear with us while we do this.  Please call 01283 219761 or e-mail

Food Bank – Is still operating from Hill St Baptist Church in Swadlincote and collection of food parcels is by appointment only on Tuesdays, Thursdays and Fridays 9am – 4pm. Please telephone 07458 305314 (please note this number is for food bank enquiries only, for general CVS enquiries call 01283 219761) or email  to arrange an appointment. If emailing, please include your telephone number with your message so we can get back to you as soon as possible. .

Home From Hospital – has been continuing to support people throughout the pandemic. We have been helping people with shopping and prescription/ medication collection doing doorstep deliveries and these are continuing too. In addition our Service Coordinator has been supporting people with other things that help to keep people at home from hospital. We are beginning to plan to introduce home visits again but we will be doing so with caution and with procedures in place to keep everyone involved safe. Please call 01283 817417 or e-mail

Safer Homes – Home Visits from our Safer Homes Operative were suspended when the pandemic started. This service has been open again since April visits have resumed to ensure people’s homes are safe and secure and advise them on measures to improve security and to install locks etc to helps this. Our operative wears PPE, maintains social distance and follows safety measures and cleaning procedures before, during and after his visits. Referrals to this service are predominantly from Police and professionals although self-referral is possible. We deliver Safer Homes in South Derbyshire District Council area and Erewash.  Call 01283 219761 or e-mail  

Befriending Groups, Lunch clubs and Shopmobility– remain suspended. We will update you as and when we have more news on this.

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